How long will my order take to be delivered?
We try our very best to dispatch every order the following day, excluding weekends. All orders are sent via New Zealand Post and can be expected within 4 working days for New Zealand deliveries, and between 4-10 days for International.
How much does shipping cost?
New Zealand - Free of charge
Australia - $5
Anywhere else - $10
The towel/s I ordered have not yet arrived - What should I do?
If your purchase has not arrived after 10 working days (NZ order) or 14 working days (International), please contact us via our website or email us firstname.lastname@example.org
If you have ordered within NZ, we will give you a code to track your order so you can find out exactly where it is and take the necessary action to receive it.
What is the best way to use my towel?
Machine wash your towel separately before first use.
To use - Simply wet the towel with warm water. Gently massage face and neck in circular motions - being extra careful around the eyes.
Rinse and repeat if necessary to ensure all makeup is removed. Moisturise skin after use.
See the How It Works page for a full video demonstration.
What are the benefits of Take It Off makeup removal towels?
Where do we begin!? Take It Off towels are gentle on your complexion, eliminating the need to apply harsh chemicals that irritate your skin.
Our towels provide an eco-friendly method of removing makeup, reducing waste and chemicals going into our waterways. They are reusable and if they are well looked after, can last you years!
They are cost effective as they are reusable and you are saving money not needing to replace removal lotions and wipes.
You will find our towels are so effective in taking waterproof and smear-proof formulas off your skin, so say goodbye to stubborn residue that was once left behind.
What is the best way to wash and look after my towel?
Your towel can be machine washed with your regular dark loads of laundry. They do not need to be washed every time after use. You may choose to rinse it with hot water and hang it to dry as opposed to machine washing it each time.
We recommend machine washing your towel in a delicates wash bag.
Towels can be air dried or popped into the dryer!
As you would with new towels or regular flannels, we recommend washing your towel before first use.
Avoid chlorine bleach as it reduces the life of your towel by damaging and weakening the fibers.
I am interested in stocking Take It Off in my Salon/Store - How do I go about this?
We stock salons and retail outlets within New Zealand and Internationally. If this is something you are interested in, we would love to chat!
Email us email@example.com for more information.
Question not covered?
Email us firstname.lastname@example.org
We would love to hear from you.